The Payroll Generalist role involves managing HR, Payroll, and Benefits for multiple clients. Responsibilities include overseeing multi-state payrolls, interpreting policies, and implementing operational improvements. This position serves as a key support for managers, ensuring compliance with policies and regulatory requirements.

Key Responsibilities:

Client Services:

• Primary resource for HR, Payroll, and Benefits inquiries, ensuring compliance.
• Manages client relationships and coordinates meetings.
• Interprets contracts, tracks billable work, and ensures timely and accurate reporting.
• Handles client email correspondence, resolves issues, and escalates sensitive matters.
• Manages pre-hire and onboarding processes, terminations, and interfaces with auditors.

HR & Benefits Services:

• Manages pre-hire processes, onboarding, termination, and benefits administration.
• Counsels employees on benefit plans and liaises with insurance carriers.
• Handles leaves of absence, 401(k) administration, and health/welfare plans.
• Prepares government reports and works on system conversions and implementations.

Payroll Services:

• Manages multi-state payroll activities, including wage calculations and deductions.
• Audits timekeeping records for compliance, trains employees on policies, and balances earnings.
• Manages payroll changes, state agency interactions, and workers compensation audits.
• Handles complex garnishments and works on system conversions.

Other Duties:

• Prepares EEO and AAP compliance reports and engages in other assigned projects.
• Requires local travel to client locations.

Qualifications:

• Bachelor's degree in business or HR preferred.
• 2-4 years of HR, Payroll, and Benefits experience.
• Strong analytical and problem-solving skills.
• Excellent verbal/written communication and presentation skills.
• Knowledge of state and federal regulations (COBRA, ERISA, FMLA, etc.).
• HR, Payroll, and Benefits certifications preferred (PHR, SPHR, SHRM-CP, etc.).

Core Competencies:

• Strong ethics, confidentiality, communication, and organizational skills.
• Proficient in Microsoft Office, HRIS, and internet use.
• ADP experience strongly preferred.
• Detail-oriented, able to meet deadlines, and manage multiple tasks.

Other Skills:

• Effective communication in a diverse workforce.
• Competent in presenting policies to varying audiences.
• Critical thinking when dealing with clients and vendors.
• Commitment to continued learning and development.
• Strong organizational skills and attention to detail.

This role requires reasoning, planning, and evaluation skills, as well as the ability to make sound decisions based on available information.