Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.
We offer our people incredible career opportunities as well as an inclusive culture and flexible working.
Responsibilities:
- Work in conjunction with the Account Leadership Team, this role will be responsible for ensuring the quality of the service delivery associated to both the initiation and completion of all permanent requisitions managed by the recruitment team of the client
- Drive teams to deliver best in class performance, meeting all SLA and KPI expectations
- Ownership of the onboarding queue to assign new offer requests to Case Managers
- Consistent analysis of team capacity to address support needs, delivery risks, training gaps, etc.
- Leverage data and intelligence to ensure delivery of best-in-class onboarding service with clear performance metrics and valuable client insights
- Monitor onboarding inboxes to ensure timely responses from the Onboarding eam
- Line management of the Onboarding team
- Lead onboarding colleagues through performance management, coaching & development and keeping the RWO values as a foundation of the team culture
- Partner with the Team Lead on delivery of onboarding support by the Coordination team
- Build effective relationships with stakeholders and leverage to resolve complex challenges or escalations
- Ownership of reporting and governance related to these elements of the service
- Preparation of reporting for audit activity, supporting governance teams as required
- Engage with account leadership and proactively partner as the accountable owner for onboarding delivery and performance
- Collaborate with Account Manager on continuous improvement, innovations, performance issues, and strategic approaches to capacity concerns
- Monitor and assist with weekly/monthly onboarding audit deliverables
- Ownership of the Visa process via Form I-9 completion and other related onboarding tasks
- Provide invoicing data as needed
- Participate in projects as needed
Who You Are:
- Previous RPO or other large scale onboarding operations
- Financial Services, Banking, Professional Services experience highly desirable
- Client facing with the ability to engage with senior level stakeholders
- Proven record of delivering effectively and meeting deadlines
- Confident in the ability to work well in a demanding environment
- Engaging with strong written and verbal communication skills
- Strong time management and prioritization skills
- Previous experience of managing a team
- Previous experience working with applicant tracking systems
- Team Player
Benefits:
- A unique opportunity to drive projects such as Employer Branding, Talent pipelining, Recruitment Innovation, Candidate Experience
- A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you’ll be offered a competitive top salary and benefits package with bonuses/commission and fantastic incentives programme
- Private medical insurance
- A fantastic training and development programme
- Volunteer time off
- The opportunity to partake / qualify for our Global incentive weekend
- Employee wellbeing through various programmes
- You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP
As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.
Robert Walters - Global Talent Solutions
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