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Our industry specialists will listen to your aspirations and share your story with the most prestigious organisations in the US. Together, let’s write the next chapter of your career.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreLeading employers across the US trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Read moreRecruitment
Talent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesFor us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.
Learn moreWork for us
Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters United States.
Learn moreTruly global and proudly local. We've been serving the US for over 30 years, expanding offices across New York, California and Austin.
Get in touchOffices
Our locations
A rapidly growing technology company is seeking a Head of Learning to lead and manage dynamic educational enablement systems, including a Help Center, certification programs, instructional videos, webinars, learning management systems, onboarding, and in-person training. The ideal candidate will bring creativity and experience in transforming educational content into value-driving resources with high learner engagement.
Responsibilities
Team Leadership and Management
• Lead and manage a team of educational content producers, instructional designers, and trainers.
• Foster a collaborative, innovative, and data-driven culture within the team.
• Oversee the creation, curation, and maintenance of educational content.
User Enablement Strategy
• Develop and execute a comprehensive learning strategy to empower platform users, focusing on self-service capabilities.
• Build a scalable educational ecosystem tailored to key customer personas and user journey stages.
• Leverage AI and automation to enhance user education and scalability.
Certification Programs and Monetization
• Lead the design, launch, and management of certification programs.
• Implement monetization strategies for certifications and educational programs.
• Build recurring engagement through a certification platform offering high-value services.
Community Building & Client Engagement
• Develop and nurture a client community focused on knowledge sharing and peer learning.
• Design programs to encourage user interaction and participation in events.
Data-Driven Insights and User Advocacy
• Monitor key engagement metrics and assess the impact of educational initiatives.
• Advocate for improvements based on user behavior and feedback.
Long-Term EDU Partnership Strategy
• Expand and nurture partnerships with educational institutions.
• Drive the evolution of the EDU program into a sales referral engine.
Qualifications
• 5+ years of experience in educational content development and delivery.
• Preferable experience in building learning programs within a fast-growing SaaS environment.
• Bachelor's Degree in Instructional Design, Learning Development, or equivalent experience (advanced degree preferred).
• Proven experience leading teams and delivering high-impact learning programs.
• Knowledge of video editing and e-learning authoring tools (e.g., Camtasia, Adobe Premiere, Articulate 360).
• Strong project management and time management skills.
• Excellent communication skills to influence and inspire others.
• Analytical skills to assess and make data-driven decisions.
• Ability to travel as required for client relationship building.
What We Offer
• Unlimited PTO with a recommended minimum
• Affordable insurance with $0 deductible plans
• 401k retirement with automatic company contributions
• Dependent care pre-tax benefit account
• Professional development opportunities
• In-home snack allowance
• Cellphone/internet credits
• Equipment and structured onboarding
• Paid volunteer time
• Fully remote work environment with flexibility
Join a vibrant and innovative team, dedicated to creating educational solutions that empower clients and drive success.
About the job
Contract Type: FULL_TIME
Specialism: Operations
Focus: Business Operations
Industry: Education and Training
Salary: $145,000 - $165,000 per year
Workplace Type: Remote
Experience Level: Mid Management
Location: New York
FULL_TIMEJob Reference: WN13B3-786CBC50
Date posted: February 3, 2025
Consultant: Joshua Sherry
new-york operations/business-operations 2025-02-04 2025-04-04 education-and-training New York New York REMOTE (Anywhere in the USA) US US USD 145000 165000 165000 YEAR Robert Walters https://www.robertwalters-usa.com https://www.robertwalters-usa.com/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.