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Head of Learning

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A rapidly growing technology company is seeking a Head of Learning to lead and manage dynamic educational enablement systems, including a Help Center, certification programs, instructional videos, webinars, learning management systems, onboarding, and in-person training. The ideal candidate will bring creativity and experience in transforming educational content into value-driving resources with high learner engagement.

Responsibilities
Team Leadership and Management
• Lead and manage a team of educational content producers, instructional designers, and trainers.
• Foster a collaborative, innovative, and data-driven culture within the team.
• Oversee the creation, curation, and maintenance of educational content.

User Enablement Strategy
• Develop and execute a comprehensive learning strategy to empower platform users, focusing on self-service capabilities.
• Build a scalable educational ecosystem tailored to key customer personas and user journey stages.
• Leverage AI and automation to enhance user education and scalability.

Certification Programs and Monetization
• Lead the design, launch, and management of certification programs.
• Implement monetization strategies for certifications and educational programs.
• Build recurring engagement through a certification platform offering high-value services.

Community Building & Client Engagement
• Develop and nurture a client community focused on knowledge sharing and peer learning.
• Design programs to encourage user interaction and participation in events.

Data-Driven Insights and User Advocacy
• Monitor key engagement metrics and assess the impact of educational initiatives.
• Advocate for improvements based on user behavior and feedback.

Long-Term EDU Partnership Strategy
• Expand and nurture partnerships with educational institutions.
• Drive the evolution of the EDU program into a sales referral engine.


Qualifications
• 5+ years of experience in educational content development and delivery.
• Preferable experience in building learning programs within a fast-growing SaaS environment.
• Bachelor's Degree in Instructional Design, Learning Development, or equivalent experience (advanced degree preferred).
• Proven experience leading teams and delivering high-impact learning programs.
• Knowledge of video editing and e-learning authoring tools (e.g., Camtasia, Adobe Premiere, Articulate 360).
• Strong project management and time management skills.
• Excellent communication skills to influence and inspire others.
• Analytical skills to assess and make data-driven decisions.
• Ability to travel as required for client relationship building.

What We Offer
• Unlimited PTO with a recommended minimum
• Affordable insurance with $0 deductible plans
• 401k retirement with automatic company contributions
• Dependent care pre-tax benefit account
• Professional development opportunities
• In-home snack allowance
• Cellphone/internet credits
• Equipment and structured onboarding
• Paid volunteer time
• Fully remote work environment with flexibility
Join a vibrant and innovative team, dedicated to creating educational solutions that empower clients and drive success.

Contract Type: FULL_TIME

Specialism: Operations

Focus: Business Operations

Industry: Education and Training

Salary: $145,000 - $165,000 per year

Workplace Type: Remote

Experience Level: Mid Management

Location: New York

Job Reference: WN13B3-786CBC50

Date posted: February 3, 2025

Consultant: Joshua Sherry

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