Head of Mail Operations

Our client is looking for a Head of Mail Operations to lead the transition of their mailroom capabilities from a third-party provider to an in-house operation. This is a unique opportunity to build out processes, systems, and teams from scratch while driving operational excellence in a high-growth environment.

Key Responsibilities:

• Oversee the transition of mailroom operations from external vendors to an internal, in-house model.
• Research, purchase, and implement equipment to support high-volume mail scanning and digitization.
• Design efficient workflows and processes that ensure accuracy, scalability, and cost-effectiveness.
• Build and manage a team responsible for day-to-day mailroom operations.
• Collaborate with cross-functional teams to align operations with broader business goals.
• Monitor performance metrics and continuously optimize processes for efficiency and quality.

Key Requirements:

• Proven experience in operations management, logistics, or similar roles (experience in mailroom or document processing is a plus).
• Strong leadership skills with the ability to build and manage teams effectively.
• Hands-on experience with evaluating and implementing equipment or technology solutions.
• A process-driven mindset with expertise in designing scalable workflows.
• Excellent problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, entrepreneurial environment.

What's Next:
This is your chance to make a significant impact at a company that’s revolutionizing how businesses handle physical mail. You’ll have the autonomy to build systems from the ground up, drive innovation, and play a key role in shaping their future success.

If you’re ready for an exciting challenge where you can lead, innovate, and grow alongside my client, I’d love to hear from you!

If interested in this position, please contact Joshua Sherry at +1 332 205 3870 or Joshua.Sherry@robertwalters.com