Field Service Engineer

Our client is a visionary in the field of holistic kidney health technology, backed by the support of two long-standing industry leaders. They are seeking a dedicated Field Service Engineer to join their team in Los Angeles. This role offers an exciting and unique start-up experience with the stability of established market leaders.

What you'll do:

• Own a territory to ensure the proper operation of our technologies.
• Respond and assist with machine troubleshooting.
• Provide on-site support repairs, installations, and periodical maintenance with a sense of urgency.
• Prioritise activities and develop a culture of execution, becoming a trustworthy partner for customers and commercial colleagues.
• Work closely with the clinical specialist team to maintain up-to-date clinical knowledge and awareness of customer needs.
• Maintain good documentation practices and ensure all service events are properly recorded in our service systems.
• Responsible for keeping tools calibrated and managing trunk spare parts inventory.
• Visit customers to ensure all their needs are met, maintain good relations with assigned customers.
• Manage customer expectations and develop schedule for preventive maintenance.
• Coordinate with other team members to ensure service availability during holiday periods.

What you bring:

• Bachelor's Degree with minimum 4 years' experience or Associate Degree with minimum 6 years' experience or Vocational / Trade certificate with minimum 8 years' experience.
• Valid Driver's License
• Ability to follow specifications, interpret their meaning, and use of service manuals.
• In-depth knowledge of dialysis equipment including hemodialysis and continuous renal replacement therapy devices.
• Experience in service of dialysis devices and renal areas renal clinic or nephrology clinic.
• Expertise with Water treatment and water Reverse Osmosis for dialysis.
• Expertise with Service Max, SAP or other Service tools.
• Ability to travel domestically up to 60%.
• Working knowledge of Microsoft Tools.

Relevant experience diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises.

Remote position but must be based on the West Coast for travelling purposes.