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IT Support Specialist

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An exciting opportunity has arisen for an organised, personable, and enthusiastic IT Support Specialist to join a dynamic litigation boutique based in the Financial District, Manhattan. The successful candidate will work alongside the firm's leadership and outside IT consultant to install and maintain office technology systems, develop and implement information security policies and procedures, research and deploy new software programs, and evaluate the technology needs of the office.

What you'll do:

As an IT Support Specialist at our firm, you will play a pivotal role in shaping our technological landscape. You will be responsible for coordinating all aspects of technology support within the firm while ensuring that our information security standards are upheld. Your role will involve working closely with senior management to identify potential improvements in our current practices while also evaluating our hardware and software requirements. You will also collaborate with external vendors to ensure that any technical issues are swiftly resolved. In addition to this, you will oversee all IT Security policies within the firm while also performing regular audits to ensure compliance.

  • Coordinate overall technology support and information security within the firm
  • Identify potential improvements in technology and firm practices; evaluate hardware and software requirements for the office
  • Develop and update practices and procedures relating to technology, including IT security policies and relevant employee policies
  • Collaborate with senior management and outside vendors to research, test, deploy, document, and upgrade new and existing hardware and software
  • Work with existing outside IT consultant, as well as other technology vendors for resolution of technical issues related to desktops, laptops, phones, video-conference equipment, printers, network, systems, and/or related hardware problems
  • Oversee all IT Security policies and functions; enforce firm policies; monitor information security; perform regular audits
  • Develop a knowledge of Firm’s total technology environment and the quality management of all processes and practices
  • Perform installation and changes to office layout for PCs, software, printers, phones, and network components

What you bring:

The ideal candidate for the IT Support Specialist role will bring a wealth of experience and knowledge to our team. You will have a bachelor’s degree in computer science, Information Systems, Legal Studies or related fields; or significant relevant experience. With at least 3 years of experience providing IT/Litigation support in a law firm setting, you will be well-versed in configuring, installing, and supporting hardware connectivity components of user laptops, workstations, VoIP phones. Your excellent troubleshooting skills will enable you to quickly resolve moderately complex issues or suggest alternative solutions. Experience with desktop operating systems and office applications, specifically Windows 10 and Office 365 is essential.

  • Bachelor’s degree in computer science, Information Systems, Legal Studies, or related fields; or significant relevant experience
  • At least 3 years’ experience providing IT/Litigation support in a law firm setting.
  • Knowledge of configuring, installing, supporting hardware connectivity components of user laptops, workstations, VoIP phones
  • Excellent troubleshooting skills related to desktop computer hardware/software demonstrating ability to quickly resolve moderately complex issues or suggest alternative solutions.
  • Experience with desktop operating systems and office applications, specifically Windows 10 and Office 365
  • Ability to provide excellent service, understanding user needs and expectations.
  • Ability to prioritize multiple concurrent projects in a deadline-driven environment
  • Strong verbal and written communication skills

What sets this company apart:

Our firm is renowned for its dynamic work environment and commitment to excellence. We pride ourselves on our inclusive culture that values the contribution of every individual. Our employees enjoy a range of benefits including Pretax Medical / Dental / Vision / FSA after 30 days, 401k with employer contribution after 1 year, Pretax Transit Chek and weekly firm events. This is an exciting opportunity to join a forward-thinking firm that truly values its employees.

What's next:

Ready to take your career to the next level? Apply now!

Apply Today by clicking on the link!

Contract Type: FULL_TIME

Specialism: Technology

Focus: Data Engineering

Industry: Legal

Salary: $80,000 - $95,000 per year

Workplace Type: Hybrid

Experience Level: Associate

Language: English - Professional working

Location: New York

Job Reference: YYC43D-CC24E0D8

Date posted: May 16, 2024

Consultant: Jamie King

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