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Our industry specialists will listen to your aspirations and share your story with the most prestigious organisations in the US. Together, let’s write the next chapter of your career.
See all jobsTogether, we’ll map out career-defining, life-changing pathways to achieve your career ambitions. Browse our range of services, advice, and resources.
Learn moreLeading employers across the US trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources.
Read moreRecruitment
Recruitment outsourcing
Talent advisory
Whether you’re seeking to hire talent or a new career move for yourself, we have the latest facts, trends and inspiration you need.
See all resourcesFor us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference in people's lives.
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Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters United States.
Learn moreTruly global and proudly local. We've been serving the US for over 30 years, expanding offices across New York, California and Austin.
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Our client is seeking an outstanding Platform Support Engineer. The successful candidate will play a pivotal role in ensuring the health and performance of the trading platform, managing incidents, supporting clients, and maintaining multiple environments. Your contributions will directly influence the reliability and efficiency of their trading operations.
What you'll do:
As a Platform Support Engineer, you will be at the forefront of maintaining high standards of service for our client's rapidly growing trading platform. You will be responsible for managing incidents, supporting clients, and maintaining multiple environments. Your role will involve leading strategic management initiatives, serving as a point of contact for complex incident resolution, acting as a technical advisor to high-profile clients, spearheading innovation projects, engaging in cross-functional collaboration, overseeing alert responses, enhancing monitoring capabilities, and developing automation scripts. Your contributions will directly influence the reliability and efficiency of our client's trading operations.
• Ensure Platform Health by leading the strategic management and monitoring of multiple production and non-production environments.
• Serve as the senior point of contact for complex incident resolution in Incident Management.
• Act as a technical advisor in Client Support, collaborating with high-profile clients to diagnose and resolve sophisticated technical issues.
• Spearhead high-impact projects focused on Innovation and Optimization.
• Engage in cross-functional collaboration with technical teams and leadership.
• Oversee response protocols for system-generated alerts and escalations in Alert Response.
• Lead the enhancement of monitoring capabilities through the development of custom scripts.
• Develop and optimize automation scripts to streamline processes in Coding and Automation.
What you bring:
As a Platform Support Engineer, you will bring a wealth of experience in Production/Application Support, Client Technical Trading Support, and DevOps. Your deep understanding of client needs and trading ecosystems, coupled with your extensive experience with AWS, GCP, and Linux environments, will be crucial to your success in this role. You will have advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL, as well as proficiency in scripting languages such as Python and Bash. Your experience with monitoring tools like DataDog, Terraform, and Ansible will be highly valued. Your strong multitasking abilities and exceptional communication skills will enable you to thrive in this fast-paced environment.
• 7+ years in Production/Application Support with a proven track record of managing complex systems.
• Experience in Client Technical Trading Support with a deep understanding of client needs and trading ecosystems.
• Experience as a DevOps Engineer demonstrating continuous learning and adoption of new technologies.
• Extensive experience with AWS, GCP, and Linux environments including system architecture and optimization.
• Advanced knowledge of Incident Management, Jenkins, Kubernetes, and PostgreSQL.
• Proficiency in scripting languages such as Python and Bash focusing on developing automation scripts.
• Experience with monitoring tools like DataDog, Terraform, Ansible.
• Strong multitasking abilities with capacity to lead multiple projects in a fast-paced environment.
• Exceptional communication skills capable of articulating complex technical concepts to diverse audience.
• Proficiency in creating and managing comprehensive technical documentation.
What sets this company apart:
Our client is a pioneering fintech company that is transforming the landscape of fixed income trading.
About the job
Contract Type: FULL_TIME
Specialism: Technology
Focus: Infrastructure
Industry: Financial Services
Salary: $175,000 - $190,000 per year
Workplace Type: Remote
Experience Level: Associate
Location: New York
FULL_TIMEJob Reference: KRCMGZ-C25C7301
Date posted: October 21, 2024
Consultant: Jamie King
new-york technology/infrastructure 2024-10-21 2024-12-20 financial-services New York New York EST based candidates only US US USD 175000 190000 190000 YEAR Robert Walters https://www.robertwalters-usa.com https://www.robertwalters-usa.com/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueCome join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.