IT Service Manager

Our client is seeking a highly skilled IT Service Manager to join their team. This role offers an exciting opportunity to lead and shape the direction of the technology team within a global organization. The successful candidate will be responsible for recruiting, training, and mentoring new IT team members, while also managing general IT-related incidents and workloads. This hands-on role requires someone who can step in when necessary to handle difficult issues and projects.

*6 month Fixed Term Contract*

Key Responsibilities:

As an IT Service Manager for North America, your role will be pivotal in shaping the direction of the technology team within your assigned territory. You will be responsible for identifying both short-term and long-term technology needs, planning and directing the installation of hardware/software solutions, prioritizing team activities, ensuring adherence to company policies, and serving as an escalation point for junior staff members. Your leadership skills will be crucial in recruiting, training, and mentoring new IT team members.

• Recruit, train and manage new IT team members through coaching and mentoring.
• Identify short and long-term technology needs and recommend changes.
• Plan and direct the installation and maintenance of hardware and software.
• Prioritize team activities regarding support, maintenance, and projects.
• Ensure team adheres to policies and procedures set by the Service Delivery team.
• Serve as an escalation point for junior IT staff members regarding technology and customer service-related inquiries.

Key Requirements:

The ideal candidate for the IT Service Manager for North America position brings a wealth of experience from a high-performing, SLA-driven IT service environment. You possess strong analytical skills that aid in diagnosing and troubleshooting software/hardware issues. Your experience with CRM or ticketing systems (ITSM), coupled with your intermediate knowledge of AD/DNS/DHCP, makes you adept at managing network security standards. Your excellent verbal and written communication skills enable you to explain technical concepts to non-technical users effectively.

• Experience of working within a high performing, SLA driven IT service and support environment.
• Proficiency in diagnosing and troubleshooting software/hardware issues.
• Experience with CRM or ticketing systems (ITSM).
• Intermediate knowledge of AD/DNS/DHCP.
• Network Security Standards understanding.
• VOIP Management.
• Knowledge of IT hardware and networking.
• Documentation experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

What sets this company apart:

This is an opportunity to join a global organization that values dedication, enjoyment, courage, honesty, relationships, and ambition. They are committed to delivering excellence and are enthusiastic and results-driven. They take calculated risks and maintain a high level of integrity. They value team players who are willing and able to go the extra mile. They offer flexible working opportunities, generous pensions contributions, and training opportunities.

What's next:

Ready to take your career to the next level? Don't miss out on this exciting opportunity!