Head of IT

A global enterprise seeks a Head of IT for its Americas Hub in Toronto. The role leads technology services across multiple countries, supporting Finance, Retail, E-commerce, and Digitalization. You will guide a skilled team, drive operational excellence, shape digital transformation, manage major projects, and build strong stakeholder relationships. With flexibility, growth, and cross-border collaboration, it’s an exceptional career opportunity.

Key Responsibilities:
In your capacity as Head of Information Technology for the Americas Hub in Toronto, you will assume a central role in defining the technological direction for subsidiaries spanning North and South America. Your remit will encompass orchestrating the delivery of essential IT services across multifaceted business functions while ensuring each solution is meticulously aligned with both corporate strategy and local operational imperatives. You will be responsible for nurturing a dedicated cohort of professionals—guiding their progression through regular feedback sessions whilst promoting an ethos where knowledge is generously shared. By engaging directly with stakeholders at every echelon—from country managers to corporate entities—you will acquire profound insights into evolving business needs. Your acumen in designing effective digital solutions will prove indispensable as you navigate complex challenges associated with SAP implementations or new technology deployments. Beyond overseeing project execution from inception through completion, you will uphold stringent standards concerning security compliance and fiscal stewardship. Success in this esteemed role is predicated upon your ability to balance strategic vision with attentive management whilst fostering collaborative relationships across international boundaries.

• Supervise the provision of comprehensive IT services encompassing Finance, Controlling, Reporting, Wholesale, Retail, Warehousing, Purchasing, Customer Service, E-commerce, and Digitalization for all subsidiaries within the Americas region.
• Manage and judiciously prioritize requests from diverse internal stakeholders such as country managers, CFOs, logistics managers, customer service managers, and group entities to guarantee timely resolution and optimal allocation of resources.
• Direct the implementation and sustained support of SAP and Cegid Y2 applications across all relevant countries under your jurisdiction, upholding technical distinction and user satisfaction.
• Guide your team through intricate project lifecycles by establishing clear objectives, conducting regular individual meetings, fostering interdepartmental information sharing, and maintaining exemplary standards of performance.
• Devise pragmatic and cost-effective digital solutions that are harmonized with long-term business aspirations while constructively challenging existing processes to promote innovation and the reapplication of proven methodologies.
• Maintain robust channels of communication with colleagues in other hubs (Americas, Europe, China) to anticipate future requirements and disseminate best practices.
• Prepare lucid documentation for management board presentations to facilitate informed decision-making regarding IT strategy and project prioritization.
• Ensure adherence to group security protocols by safeguarding system availability, data confidentiality and integrity, segregation of access rights between IT and business users, and compliance with rigorous testing procedures.
• Administer financial aspects pertaining to the hub, including cost management, verification of service reinvoicing, procurement processes for outsourcing contracts, and coordination with group procurement teams.
• Foster a culture rooted in collaboration by cultivating working conditions conducive to success for both individuals and the collective team.

Key Requirements:
To flourish as Head of Information Technology for this Americas Hub appointment, you will contribute substantial leadership experience garnered from international contexts where guiding cross-functional teams has been fundamental to your accomplishments. Your professional history should reflect significant exposure to intricate business environments—preferably within distribution retail or analogous sectors—where aligning technological initiatives with commercial priorities was paramount. You are adept at navigating multifarious stakeholder landscapes, balancing competing interests whilst maintaining transparency throughout all engagements. Your approach seamlessly integrates strategic foresight regarding digital advancements with practical proficiency in implementing enterprise systems such as SAP, thereby ensuring operational continuity amidst evolving circumstances. Interpersonal sensitivity distinguishes your style, enabling you not only to communicate persuasively but also to listen attentively, adapting your approach according to context, whether addressing technical staff or senior executives. A genuine passion for developing others complements your profile, as does meticulous attention devoted towards compliance risk mitigation, financial stewardship—all underpinned by formal academic credentials and pertinent industry qualifications.

• Extensive experience directing IT teams within prominent international organizations where cross-cultural communication is integral to success.
• A demonstrable record exceeding 15 years in senior IT management positions, entailing responsibility for multi-country operations or regional hubs.
• Comprehensive understanding of business processes such as Sales, Distribution, Finance, Customer Service, and Retail operations acquired through direct involvement or close partnership with these functions.
• Proven expertise in project management methodologies—particularly those involving SAP implementations—and adeptness at delivering projects punctually whilst managing change requests judiciously.
• Exceptional written and verbal communication skills enabling you to tailor messaging appropriately for audiences ranging from technical personnel to executive board members.
• Distinguished people management abilities, including talent acquisition, performance appraisals, collaborative objective setting with team members, and cultivation of an inclusive work environment.
• A forward-looking perspective on emerging digital technologies complemented by practical experience designing scalable solutions that are both economically prudent and sustainable.
• Robust administrative competencies encompassing demand tracking systems, documentation, financial oversight, procurement processes, especially relating to outsourcing contracts or group agreements.
• Unwavering commitment to upholding security best practices, ensuring system stability, data confidentiality, integrity, and segregation of duties via role-based access controls aligned with organizational requirements.
• A university degree in Information Technology Science, Economics, or a related discipline, together with fluency in English; supplementary certifications in project management would be advantageous.

What sets this company apart:

• This organization distinguishes itself as a global leader celebrated for its unwavering commitment to excellence, innovation, and employee development.

What's next:
If interested in this position, please contact Jamie King at Jamie.King@robertwalters.com