Sr. Operations Manager

Our client is seeking a Sr. Operations Manager to play a pivotal role in scaling international revenues for some of the world’s most disruptive digital brands. This is an opportunity to join a fast-growing, remote-first organization that optimizes cross-border shipping and simplifies compliance for over 100 merchants. You will be driving seamless client onboarding, nurturing high-performing teams, and collaborating across departments to deliver outstanding customer experiences.

Key Responsibilities:

As Senior Operations Manager, you will be entrusted with overseeing all aspects of cross-border operations for a diverse portfolio of digital brands. Your day-to-day responsibilities will involve guiding a small but talented team towards shared goals while ensuring every client receives attentive onboarding support from integration through post-launch monitoring. You will act as both strategist and problem-solver—working hand-in-hand with internal stakeholders to refine processes, liaising directly with carriers to resolve challenges swiftly, and using your analytical skills to develop actionable insights from performance data. Your ability to foster interdepartmental cooperation will be essential in aligning operational activities with wider business priorities. By championing best practices in logistics optimization and client relationship management, you will help shape an environment where both people and processes can flourish.

• Oversee the Cross-Border Operations team by managing three dedicated employees, fostering a supportive and high-performance environment that encourages collaboration and shared success.
• Work closely with the Customer Success team to onboard new clients, ensuring their requirements are seamlessly integrated into operational processes through meticulous coordination with warehouses or third-party logistics providers.
• Coordinate end-to-end testing and facilitate smooth go-live procedures for clients, diligently monitoring initial weeks of activity to guarantee optimal outcomes and satisfaction.
• Act as the primary escalation point for client inquiries, troubleshooting issues promptly and delivering effective resolutions that prioritize client retention and positive relationships.
• Strategically source and configure cross-border shipping solutions aimed at enhancing transit times, reducing costs, and elevating the overall customer experience for both merchants and end-users.
• Serve as the main contact for carrier partners, identifying and resolving issues efficiently while nurturing existing partnerships to support ongoing business objectives.
• Collaborate with senior management to design and implement strategic initiatives that optimize resource allocation and advance organizational goals within the cross-border shipping landscape.
• Develop comprehensive performance metrics and key performance indicators (KPIs) to monitor operational effectiveness, enabling data-driven decision-making and continuous improvement.
• Build strong collaborative relationships with cross-functional teams such as Engineering, Product, Finance, and Customer Success to ensure alignment of operational strategies with broader company objectives.

Key Requirements:

To excel as Senior Operations Manager, your background should reflect substantial experience in logistics or supply chain roles within consumer-focused industries such as FMCG or e-commerce. Your technical acumen in leveraging spreadsheets or BI tools will empower you to uncover trends and address operational bottlenecks effectively. Experience gained from startups or DTC brands will equip you with the agility needed for rapid adaptation in a growing organization. Familiarity with Shopify integrations or WMS/shipping software will streamline your ability to support merchant onboarding. Beyond technical expertise, your empathetic approach fosters trust among clients while your collaborative spirit strengthens interdepartmental connections. Your organizational prowess ensures smooth project delivery even amidst competing priorities. Above all else, your enthusiasm for continuous improvement positions you as a dependable contributor who thrives on helping others succeed.

• At least five years’ experience coordinating logistics or supply chain operations within consumer goods sectors such as FMCG or e-commerce environments is essential for success in this role.
• Demonstrated proficiency in using Excel, Google Sheets or business intelligence tools to analyze data sets and diagnose logistics-related issues is required.
• Previous hands-on experience working within startup settings or direct-to-consumer (DTC) brands provides valuable context for navigating fast-evolving operational landscapes.
• Familiarity with Shopify ecosystem platforms as well as warehouse management systems (WMS) or shipping software is highly desirable for streamlining integrations.
• Exceptional interpersonal skills are necessary for building trust-based relationships with clients, colleagues, carriers, and other external partners alike.
• A proven track record of fostering collaborative team environments where knowledge sharing is encouraged ensures collective achievement of targets.
• Strong organizational abilities enable you to manage multiple projects simultaneously while maintaining attention to detail throughout each phase of execution.
• Excellent communication skills—both written and verbal—are vital for articulating complex concepts clearly across diverse audiences.
• A commitment to continuous learning allows you to adapt quickly within an ever-changing digital commerce landscape.

What sets this company apart:

This organization stands out by partnering exclusively with forward-thinking digital brands determined to expand their international reach without being hindered by logistical complexity or regulatory barriers. With founders who have already built globally recognized businesses generating significant revenue outside their home market, the company brings deep industry insight alongside an unwavering commitment to merchant success. Employees benefit from a truly remote-first culture that values flexibility—enabling them to contribute meaningfully regardless of location—while enjoying opportunities for professional development within a supportive network. The company’s dedication to fostering inclusive teamwork ensures every voice is heard; here you’ll find knowledgeable colleagues eager to share expertise so everyone can grow together. By joining this team, you become part of an ambitious journey shaping the future of cross-border commerce through compassion-driven service delivery.

What's next:

If you are ready to take your career in operations management to new heights while making a real difference in global e-commerce logistics, this is your moment!

If interested in this position, please contact Sebastian Rinde at +1 512 610 6270 or sebastian.rinde@robertwalters.com