Recruitment Account Director

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential. We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

Join Us as a Strategic Account Director (Financial Services), Redefine Talent Acquisition Excellence!

Are you ready to lead the charge in transforming recruitment strategies and delivering exceptional service? Do you thrive on building strong relationships, driving innovation, and creating impactful solutions?

If so, we have an extraordinary opportunity for you!

What you will be doing:

Service Delivery

• To be accountable for the service delivery of the Robert Walters team and relationship management with the client at all levels
• Ownership of the Robert Walters onsite service which includes Direct Recruitment; payroll service provision; managed vendor management; and master vendor management models.
• To oversee the on-site team who manage all experienced hire talent acquisition on behalf of the account
• To provide superior service and develop strong relationships with key account stakeholders within the client’s business and HR teams.
• Delivering full compliance with the Service Level Agreement Between Robert Walters and the client
• Producing and updating guidance manuals for engaging hiring managers and desk manuals for on-site teams
• Act as central point of contact for escalated issue resolution, working with RWO Leadership as required

Client Drivers & Initiatives

• Actively contribute to the implementation of strategic initiatives to improve recruitment outcomes for the account
• To provide consultative advice to the client on all experienced hires talent acquisition activities, recruitment strategy and process
• Identifying and implementing initiatives to improve cost effective recruitment outcomes for the client, where appropriate
• Provide innovative and creative recruitment solutions in response to hiring needs and market conditions
• Holding presentations to groups of hiring managers & HR leaders to communicate change when appropriate
• Continue to develop the Robert Walters profile within this confidential account

Commercial

• Ownership of account site P&L
• Reviewing and negotiating commercial terms
• Ensure any potential high-risk situations or requests to work outside of agreed contractual terms are appropriately escalated to Robert Walters Board and Legal Counsel
• Support the Robert Walters Group Credit Control to chase outstanding invoices requiring client approval.
• Deliver meaningful MIS information and reporting that provides recruitment measures and reflects the value Robert Walters adds to the client
• MIS Reporting; provide competitor/salary benchmarking and added value market intelligence
• To provide meaningful management information to client and Robert Walters Group when appropriate
• Ensuring vendors’ full compliance with the Service Level Agreement
• Managing and optimising Master and Managed vendor relationships to ensure a motivated supply chain providing best quality resources
• Preparing and conducting vendor performance reviews to ensure the client is receiving the best service
• To manage the implementation of new Robert Walters initiatives onsite

Benefits:

• A unique opportunity to lead projects such as Employer Branding, Talent Pipelining, Recruitment Innovation, and Candidate Experience.
• A proven track record of high performance and the ability to consistently deliver excellent results is essential. In return for your dedication, you’ll receive a competitive top-tier salary along with a comprehensive benefits package.
• 401k.
• Private health insurance.
• An exceptional training and development program.
• Volunteer time off.
• The chance to participate in or qualify for our annual Global Incentive Weekend.
• Employee wellness supported through various programs.
• Numerous opportunities to advance your career, both within your country and internationally. That’s one of the advantages of working for a large global organization—one that leads the way in recruitment innovation and specializes in RPO (Recruitment Process Outsourcing) and MSP (Managed Service Provider).

As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.

Robert Walters - Global Talent Solutions

Apply now!