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Managed Service Provider
Maximizing potential across the full lifecycle of non-permanent resources.
What is MSP?
Our Managed Service Provider (MSP) solution offers seamless workforce management and vendor neutrality, backed by a robust global infrastructure for your non-permanent workforce. Acting as an extension of your team, we align with your company culture to deliver customized solutions that streamline operations, optimize costs, and improve efficiency. We handle the entire process of attracting, recruiting, and managing your non-permanent workforce.
Our key services include:
- Contractor sourcing and selection
- Vendor management and supplier optimization
- Time capture, payrolling, and consolidated invoicing
- Onboarding, offboarding, and extensions
- VMS tool management, ensuring top candidate selection to secure the best talent while optimizing costs and budgeting
- Ensuring regulatory compliance and managing payments to workers and suppliers
Together, these components give you full control of your temporary workforce today, while staying prepared for tomorrow.
Our track record
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43,000
Professionals we help start their next chapter
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11,000
Organizations who we help acquire talent
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28
Years of delivering outsourcing solutions to clients worldwide
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60
Countries where we deliver outsourcing services
How it works
Acting as an extension of your internal function, we implement streamlined processes, supported by leading technologies. We quickly engage contingent talent through a low-risk, cost-efficient and experience-focused recruitment process.
This gives you a future-ready workforce model that helps your business stay prepared for tomorrow.
Key benefits
- Improved workforce visibility
- Cost control, avoidance and savings
- Process compliance and risk mitigation
- Scalability in meeting resourcing demands
- Greater access to talent
- Increase the diversity of your workforce
An award-winning service
Case study
Streamlining Contingent Hiring for a Global Financial Services Leader
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.
Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg. The work delivered supported the development of a more resilient contingent workforce, positioning the client for tomorrow’s evolving demands.
What makes our contingent workforce management solutions different?
Powered by data
We make data-driven decisions to optimize your hiring processes and deliver the talent you need effectively and efficicently. The key to operational excellence is accurate data, but many businesses struggle to produce consistent metrics and up-to-date market insights. That's where RWIntelligence comes in.
RWIntelligence is our cloud-based platform powered by 100+ data sources and a global team of data scientists who are experts in talent analytics, and the economic and demographic factors that influence talent. It gives you access to an always-on, personalized talent analytics platform to build a truly data-led approach to managing your non-permanent workforce and make informed decisions for tomorrow.
Enabled by tech
RWLaunch is our Vendor Management System (VMS) technology, underpinning every aspect of MSP delivery. It enables us to manage the full procure-to-pay process and sits as part of our wider RWConnect technology stack with integrations into our sourcing and finance infrastructure.
You can use our best-in-class tech as a complete CWS platform, or it can seamlessly integrate with your tech stack. We also partner with the leading VMS providers, such as Aventi and Fieldglass, and our tech agonistic approach means we will always work with you to implement the solution that works best for your organization. We are constantly innovating and improving our tech to meet your future hiring needs. So you can stay ahead of the market without constantly upgrading your own systems and ensuring your workforce strategy is prepared for tomorrow.
Delivered by experts
Our business is built on providing the expertise to solve your toughest resourcing and talent management challenges. We have specialists at every stage of the talent management lifecycle - from ensuring alignment with your staffing needs to managing supplier performance and maintaining rigorous process compliance. Our Program Managers will collaborate closely with your team to ensure that the talent sourced through our supplier network meets your specific requirements, while championing your organization’s story and connecting you to professionals who can transform your business.
We have strong in-built capability for skills-first and diversity hiring needs. With the support of our supplier network, our program team can help you explore and develop more diverse talent pools, strengthening your workforce strategy for tomorrow.
Meet our expert contingent workforce solutions team
Sarah Keady
EVP, Operations, North America
With over a decade at Robert Walters, Sarah spearheads our Americas operations, focusing on operational excellence and empowering team members to deliver consistently exceptional service.
Dawn Sloan
EVP, Client Services, North America
Dawn oversees operational delivery, governance, and performance for our North America client portfolio, driven by a passion for customer experience, innovation, and continuous improvement.
Melissa Vienneau
Sales Manager, EMEAA
An experienced Sales and Development Manager, Melissa has over 10 years’ experience in recruitment, supporting her clients by ensuring that their workforce solutions are fit for purpose.
Mairianne Reardon
Global Head of Growth and Sales Enablement
Mairianne joined us back in 2017, to head up the APAC Sales team and is now is committed to growing sustainable client partnerships across the globe.
Discover our other services
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Full RPO
Maximizing potential across the entire hiring lifecycle.
Read more -
Project RPO
Delivering short-term goals on full-time roles.
Read more -
Market Intelligence
Utilize data and intel to ensure you make the right hiring decisions.
Read more -
Resource Augmentation
Expert consultants employed by us, deployed to you.
Read more
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The top benefits of using a managed service provider
Acting as an extension of your resourcing function, a Managed Service Provider (MSP) can revolutionize the entire process of attracting, recruiting, and managing your non-permanent workforce. An MSP partner not only delivers the best non-permanent talent into your organization but also ensures regul
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The key benefits of RPO for your company
Recruitment Process Outsourcing (RPO) refers to the process of transferring all or part of your permanent recruitment to an external provider. Choosing an RPO partner can revolutionze your recruitment process, giving you access to expert recruiters, best-in-class technology and flexible solutions th
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Contact us to discuss your contingent workforce needs
FAQs
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Who uses an MSP?
Managed Service Providers (MSPs) are used by organisations of all sizes that rely on contingent talent. Fast-growing startups use MSPs to scale quickly and access specialist skills, while SMEs use them to drive efficiency and reduce costs. Large enterprises and public sector organisations adopt MSP solutions to manage high volumes of contingent workers across multiple suppliers and regions. MSPs are especially valuable in highly regulated industries like financial services, healthcare, and energy, where compliance and risk management are critical in a constantly changing regulatory environment. -
What is the difference between RPO and contingent workforce solutions (CWS)?
Simply put, RPO relates to permanent hiring where your provider will manage the full end to end recruitment cycle or just specific parts of the cycle. Contingent Workforce Solutions (CWS) is a service offering to support the delivery and management of non-permanent or contract resources. RPO is often a solution for long-term hiring strategies whilst CWS offers your organisation flexibility for shorter term or project-based hiring. Together, they offer comprehensive and highly flexible solutions to all your talent needs. -
Can an MSP help reduce recruitment costs?
A Managed Service Provider (MSP) helps reduce recruitment costs by consolidating your supplier base, negotiating competitive rates, and introducing streamlined, standardised processes that remove inefficiencies. By using technology such as a vendor management system (VMS), an MSP gives you full visibility of contingent workforce spend, enabling better budget control and smarter decision-making. This model also reduces hidden costs linked to long time-to-fill, inconsistent quality, and the administrative burden of managing multiple suppliers, allowing businesses to achieve both immediate savings and long-term workforce efficiency. -
How do you ensure the quality of Contingent workers?
As an MSP provider we build sustainable partnerships with clients that enable us to truly understand their business and needs. Our recruiters understand the ‘fingerprint of success’ within a client and will assess the quality of candidates they engage with against this market to ensure they are the right fit for the role.
Our Outsourcing services are provided by Robert Walters Group’s entity Resource Solutions, Inc.