Managed Service Provider
Maximizing potential across the full lifecycle of non-permanent resources.
What is MSP?
Our Managed Service Provider (MSP) solution offers seamless workforce management and vendor neutrality, backed by a robust global infrastructure for your non-permanent workforce. Acting as an extension of your team, we align with your company culture to deliver customized solutions that streamline operations, optimize costs, and improve efficiency. We handle the entire process of attracting, recruiting, and managing your non-permanent workforce.
Our key services include:
- Contractor sourcing and selection
- Vendor management and supplier optimization
- Time capture, payrolling, and consolidated invoicing
- Onboarding, offboarding, and extensions
- VMS tool management, ensuring top candidate selection to secure the best talent while optimizing costs and budgeting
- Ensuring regulatory compliance and managing payments to workers and suppliers
Our track record
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43,000
Professionals we help start their next chapter
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11,000
Organizations who we help acquire talent
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28
Years of delivering outsourcing solutions to clients worldwide
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60
Countries where we deliver outsourcing services
How it works
Acting as an extension of your internal function, we implement streamlined processes, supported by leading technologies. We quickly engage contingent talent through a low-risk, cost-efficient and experience-focused recruitment process.Key benefits
- Improved workforce visibility
- Cost control, avoidance and savings
- Process compliance and risk mitigation
- Scalability in meeting resourcing demands
- Greater access to talent
- Increase the diversity of your workforce
An award-winning service
Case study
Streamlining Contingent Hiring for a Global Financial Services Leader
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.
Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg.
What makes our contingent workforce management solutions different?
Powered by data
We make data-driven decisions to optimize your hiring processes and deliver the talent you need effectively and efficicently. The key to operational excellence is accurate data, but many businesses struggle to produce consistent metrics and up-to-date market insights. That's where RWIntelligence comes in.
RWIntelligence is our cloud-based platform powered by 100+ data sources and a global team of data scientists who are experts in talent analytics, and the economic and demographic factors that influence talent. It gives you access to an always-on, personalized taletn analytics platform to build a truly data-led approach to managing your non-permanent workforce.
Enabled by tech
RWLaunch is our Vendor Management System (VMS) technology, underpinning every aspect of MSP delivery. It enables us to manage the full procure-to-pay process and sits as part of our wider RWConnect technology stack with integrations into our sourcing and finance infrastructure.
You can use our best-in-class tech as a complete CWS platform, or it can seamlessly integrate with your tech stack. We also partner with the leading VMS providers, such as Aventi and Fieldglass, and our tech agonistic approach means we will always work with you to implement the solution that works best for your organization. We are constantly innovating and improving our tech to meet your future hiring needs. So you can stay ahead of the market without constantly upgrading your own systems.
Delivered by experts
Our business is built on providing the expertise to solve your toughest resourcing and talent management challenges. We have specialists at every stage of the talent management lifecycle - from ensuring alignment with your staffing needs to managing supplier performance and maintaining rigorous process compliance. Our Program Managers will collaborate closely with your team to ensure that the talent sourced through our supplier network meets your specific requirements, while championing your organization’s story and connecting you to professionals who can transform your business.
We have strong in-built capability for skills-first and diversity hiring needs. With the support of our supplier network, our program team can help you explore and develop more diverse talent pools.
Meet our expert contingent workforce solutions team

Sarah Keady
EVP, Operations, North America
With over a decade at Robert Walters, Sarah spearheads our Americas operations, focusing on operational excellence and empowering team members to deliver consistently exceptional service.

Dawn Sloan
EVP, Client Services, North America
Dawn oversees operational delivery, governance, and performance for our North America client portfolio, driven by a passion for customer experience, innovation, and continuous improvement.

Melissa Vienneau
Sales Manager, EMEAA
An experienced Sales and Development Manager, Melissa has over 10 years’ experience in recruitment, supporting her clients by ensuring that their workforce solutions are fit for purpose.

Mairianne Reardon
Global Head of Growth and Sales Enablement
Mairianne joined us in 2017, to head up the APAC Sales team and is now Global Head of Growth and Sales Enablement. She is committed to growing sustainable client partnerships.
Our other services
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Full RPO
Maximizing potential across the entire hiring lifecycle.
Read more -
Project RPO
Delivering short-term goals on full-time roles.
Read more -
Market Intelligence
Utilize data and intel to ensure you make the right hiring decisions.
Read more -
Resource Augmentation
Expert consultants employed by us, deployed to you.
Read more
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